Terms and Conditions



Terms and Conditions


  1. Discount Print Deals Pty Ltd Trading as THE ONLINE PRINTER (THE ONLINE PRINTER) reserves the right to refuse any order at its discretion.
  2. New files or cancellation

2.1 When placing an order online, this is deemed as final and the order cannot be cancelled without paying a cancellation fee as well as any costs incurred to date in processing your order.


2.2 Where your order has not proceeded to computer to plate (CTP) stage, a minimum cancellation fee of $10+GST will apply for business cards and a minimum charge of $20+GST for all other products.

2.3 If new files are to be supplied, cancellation fees as per 3.1 above will apply. You must supply amended order by email including paying the cancellation fee.

  1. Copyrights

3.1 THE ONLINE PRINTER assumes no responsibility and accepts no liability for materials that are prohibited by Law. We will not review any material to make sure it is in accordance with lawful practices. We will not be charged with possession of illegal materials nor will THE ONLINE PRINTER be held accountable for any use of illegal material.

3.2 The customer will indemnify and hold harmless our company from any loss, expense, and damages arising from violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied and approved by the customer.

4. Prepress

4.1 It is the responsibility of the customer to ensure all digital artwork submitted to us is properly prepared. We will not assume any responsibility for spelling, grammar, typos and/or other errors on approved artwork.

4.2. We do not send screen PDF proofs back to the customer unless requested.

4.3 During the order process you have the option to choose from (a) Print ready files supplied or (b) Check files and make print ready. Unless your files have been created by professional pre-press staff, we recommend that you select "Check Files and Make Print Ready". Otherwise we will assume that your files are print ready and THE ONLINE PRINTER will not be held responsible for any pre-press issues inherent in your files.

4.4 If you have selected “Check Files and Make Print Ready”, we will check your files and make them print ready. It is important to understand that our file checking process does not include checking for grammatical or drafting errors or design faults. We will also send a PDF Proof for your approval and it will be your responsibility to ensure all drafting errors therein are corrected before resubmitting files to us. THE ONLINE PRINTER will not accept any responsibility for any design errors or other errors not corrected by the customer. Customer alterations and additional proofs necessitated thereby shall incur an extra charge. Refer to Technical Help under Design Guides.

4.5 THE ONLINE PRINTER processes your file as supplied and does not manipulate or alter the artwork in any way, unless requested by customer which will incur an extra cost.

5. Material supplied by customer

If THE ONLINE PRINTER and the customer agree that the customer is responsible for supplying paper for the order:

5.1 The customer must supply sufficient quantities of materials to allow for spoilage, such quantity to be specified by THE ONLINE PRINTER

5.2 THE ONLINE PRINTER will not normally count or check the materials and if requested by the customer to do so, may charge for counting or checking

5.3 THE ONLINE PRINTER will not be responsible for any defects in or the unsuitability of materials supplied by the customer.

5.4 Property in any materials supplied by the customer and incorporated into the goods, passes to THE ONLINE PRINTER at the time of incorporation.

6. Printing and finishing

6.1 THE ONLINE PRINTER accepts no responsibility for colour variation on gang-print runs. Hard copies supplied by customers are used as a guide but not guaranteed to be colour matched.

6.2 As print runs are generally ganged up, print colours may vary from print to reprint, from stock to stock and from job to job.

6.3 THE ONLINE PRINTER does not colour match business cards. Colours may vary from one run to another or within the same run due to bulk running of business cards. We will not reprint for colour or shade variations. Machine varnish and celloglazing may change the shade of the final colour.

6.4 There may be trimming variances of 1-2mm. Customer must allow bleed 3mm all round and keep texts 3mm in from trim marks.

7. Delivery

7.1 All goods are sold ‘ex-factory’ and any delivery cost is incurred as your agent.

7.2 Orders received are generally ready for dispatch within 5-7 working days. On average it takes 5 days from the order date to get jobs ready.

7.3 THE ONLINE PRINTER will not be held liable for any losses incurred by customers as a result of jobs that are delayed for any reason either in production or on delivery.

7.4 If goods are delivered in a damaged condition, it is your responsibility to note this on the delivery docket with the courier.  Any damages not signed for will not lead to reprint at our cost.

8. Collection

8.1 The customer must collect the goods from THE ONLINE PRINTER’s premises upon being notified by THE ONLINE PRINTER that the goods are ready for collection

8.2 If THE ONLINE PRINTER agrees to deliver the goods the customer shall bear all freight costs and charges incurred by such delivery

9. Responsibility to insure

9.1 THE ONLINE PRINTER has no obligation to insure any property of the customer in THE ONLINE PRINTER’s possession.

9.2 If a customer requests THE ONLINE PRINTER to arrange insurance, the customer must pay the cost of the insurance in full upon request.

10. Accounts and payment

11.1 Full payment is required for all orders prior to commencement of production.

11.2 Accounts and payment procedures stipulated on the Home Page are integral part of terms and conditions and must be complied with.

12. Non Payment

12.1 Retention of ownership until the customer has paid all sums outstanding in relation to the goods

12.2. Title in the goods shall not pass from THE ONLINE PRINTER to the customer

12.3 If the goods are in the customer’s possession, the customer shall hold the goods as trustee for THE ONLINE PRINTER and must store the goods so that they are clearly identifiable as the property of THE ONLINE PRINTER.

12.4 THE ONLINE PRINTER may call for or recover possession of the goods (for which purpose THE ONLINE PRINTER’s employees or agents may enter the customer’s premises and take possession of the goods without liability to the customer) and the customer must deliver the goods to THE ONLINE PRINTER if so directed by THE ONLINE PRINTER.

12.5 The customer may in the ordinary course of the customer’s business, sell the goods to a third party but the proceeds of sale to the third party shall be held by the customer as trustee for THE ONLINE PRINTER and the customer shall account to THE ONLINE PRINTER for those sums; and

12.6 If THE ONLINE PRINTER requires, the customer shall assign to THE ONLINE PRINTER the customers claim against the third party and shall execute all documents necessary to effect that assignment.

13. General lien

13.1 THE ONLINE PRINTER shall, in respect of all sums owed by the customer to THE ONLINE PRINTER hereunder, have a general lien on all property of the customer in THE ONLINE PRINTER’s possession and may, after 14 days’ notice to the customer, sell that property and apply the proceeds (net of any sale costs) in satisfaction of all or any part of the sums owed.

13.2. In the event that any of the customer’s property held by THE ONLINE PRINTER as aforesaid enjoys copyright protection in favour of the customer hereby grants to THE ONLINE PRINTER a license to exercise the rights conferred on THE ONLINE PRINTER under this clause

14. Printing defects

14.1. All our printed products are ‘print on demand’ i.e they are printed to order for each individual customer. If you send us a ‘ready to print’ document then we will print it as is without any alterations.  We check all orders before they are dispatched, but if you find there is a fault with your order due to misprinting or damage, please return the faulty order and we will reprint it. However, if the problem is due to artwork issues, THE ONLINE PRINTER will not reprint the job as it is your responsibility to supply print ready artwork.

14.2. Any queries regarding printing and finishing errors must be made within 5 working days of receipt of goods. Sample of defective product must be sent to THE ONLINE PRINTER for analysing the nature of defect

15. Rejection

15.1. The customer may only reject the goods if they do not comply with the customer’s instructions.

15.2.  Normal offset printing processes can cause some minor blemishes such as small ink dots caused by paper dust or colour bleeding on sides of printed matter during trimming process or paper cracking on folding, etc. These will not be considered as valid reasons for rejection.

15.3 If the customer wishes to reject the goods the customer must notify THE ONLINE PRINTER of the rejection and reasons thereof.

15.3.1. If THE ONLINE PRINTER delivered the goods to the customer’s premises-within 7 days of delivery (or such other time as is mutually agreed);

15.3.2. Otherwise - within 7 days of notification that the goods are ready for collection (or such other time as is mutually agreed)

16. Risk

16.1. The risk in the goods passes to the customer:

16.1.1. If THE ONLINE PRINTER delivers the goods to the customer’s premises – at time of delivery

16.1.2. Otherwise-at the time THE ONLINE PRINTER notifies the customer that the goods are ready for collection

16.2. If the customer is entitled to reject the goods and rejects the goods in accordance with these terms and conditions, risk reverts to THE ONLINE PRINTER at the time the customer notifies THE ONLINE PRINTER that the goods are rejected.

17. Privacy & security

17.1. Our company reserves the right to contact any customer via phone, email, or post mail regarding current orders, notification of promotions and future orders.

17.2. Any customer may choose to opt out of receiving future communications from us, by simply unsubscribing from our email correspondence and/or sending a written request to our offices.

17.3. Your email and address are used in the processing and delivery of your order. We do not pass these details onto anyone else.

17.4. Spam policy – our company does not send unsolicited emails. If you receive any such email which appears to originate with us, please copy the message including Headers and send to us for action.

18. Terms and conditions are subject to change without notice.


19.1       THE ONLINE PRINTER agrees to deliver your printing order hereinafter referred to as “order” as your agent to the address specified by you.

  1. Liability of THE ONLINE PRINTER ceases upon loading of your order onto a courier.
  2. You can insure against loss and damage. There is fee payable for this. Otherwise you will have to bear the loss.
  3. Upon despatch, THE ONLINE PRINTER will email details to your registered email including name of Courier Company, phone number of Courier Company, consignment number and website address of the courier so you can track your shipment. If your order is on THE ONLINE PRINTER Courier, then you can contact THE ONLINE PRINTER.
  4. Freight quoted on our website is based on standard next day delivery including for Sydney locations. Extra freight handling charges will be payable for delivery to multi-storey buildings, CBD and other non-readily accessible areas. In general 10 minutes is allowed for delivery. If it takes longer than that, then extra time will be billed to you. Freight is always an estimate. Absolute freight amount can only be determined after the delivery has been made.
  5. If you have paid online for your order including estimated freight, you may be required to pay an additional amount for change in courier type, delays in effecting delivery due to inconvenient locations, no one present to receive order and for any other unforeseen circumstances.
  6. You must clearly tell us where the order is to be left in case no one is at the delivery address. Additional costs will apply for taking your order back to Courier Depot and redelivering at a later stage. It is therefore critical that someone is there to accept the delivery.