1. All our printed products are ‘print on demand’ i.e they are printed to order for each individual customer. If you send us a ‘ready to print’ document then we will print it as is without any alterations.
1.1 We check all orders before they are dispatched, but if you find there is a fault with your order due to misprinting or damage, please contact us immediately so that we can verify your complaint. You may be required to return the faulty order to our warehouse at 5 Gartmore Avenue, Bankstown NSW 2200 at your shipping cost and we will reprint it. However, if the problem is due to artwork issues, THE ONLINE PRINTER will not reprint the job as it is your responsibility to supply print ready artwork.
2. Any queries regarding printing and finishing errors must be made within 5 working days of receipt of goods. Sample of defective product must be sent to THE ONLINE PRINTER for analysing the nature of defect
3.1. The customer may only reject the goods if they do not comply with the customer’s instructions.
3.2. Normal offset printing processes can cause some minor blemishes such as small ink dots caused by paper dust or colour bleeding on sides of printed matter during trimming process or paper cracking on folding, etc. These will not be considered as valid reasons for rejection.
3.3 If the customer wishes to reject the goods the customer must notify THE ONLINE PRINTER of the rejection and reasons thereof.
3.1. If THE ONLINE PRINTER delivered the goods to the customer’s premises-within 7 days of delivery (or such other time as is mutually agreed);
3.2. Otherwise - within 7 days of notification that the goods are ready for collection (or such other time as is mutually agreed)